FAQ

Where do you ship?

We ship only within the United States, and standard shipping is free for every U.S. order.

How long will my order take?

Processing normally takes 1–2 business days. Standard transit generally takes another 4–6 business days.

Will I receive tracking?

Yes. We provide a tracking number after the carrier accepts the shipment.

Can I cancel?

You may cancel before shipment. After shipment, the request follows our Refund Policy.

What is the return window?

Eligible products may be returned or exchanged within 30 days after receipt, including no-reason requests. Gruns pays return shipping and provides a prepaid return label or equivalent free arrangement.

When will a refund appear?

Approved refunds return to the original payment method and generally require 5–10 business days for processing and posting.

Which payment methods are accepted?

We accept eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards in USD.

How do I contact customer care?

Email arevarose134@gmail.com or call (218) 970-3402 Monday to Friday, 9:00 AM–5:00 PM PDT.

Merchant and Customer Care

Gruns
Email: arevarose134@gmail.com
Phone: (218) 970-3402
Address: 2948 N 13th St, Kansas City, KS, 66104, United States
Hours: Monday to Friday, 9:00 AM–5:00 PM PDT