Refund Policy

We want purchases from Gruns to arrive as expected. This policy explains returns, exchanges, cancellations, and refunds for orders shipped within the United States.

30-Day Returns and Exchanges

You may request a return or exchange within 30 days after receiving an eligible item, including when you simply change your mind. Contact us before sending anything back so we can confirm the return instructions.

Gruns pays return shipping for both no-reason returns and returns involving a damaged, defective, incorrect, or otherwise qualifying item. We will provide a prepaid return label or an equivalent free return arrangement. Unless we confirm another return destination in writing, use this return address: 2948 N 13th St, Kansas City, KS, 66104, United States.

Eligibility and Exceptions

Returned merchandise should be in its original condition with the packaging and included components reasonably intact. Customized products, clearance items, gift cards, and opened intimate or hygiene-sensitive goods cannot be returned. This limitation does not remove rights that cannot be waived under applicable law.

Problems With an Order

Inspect your order promptly and contact us if an item is damaged, defective, incorrect, or missing. Include the order number and helpful photographs when available so we can arrange a replacement, exchange, or refund.

Cancellations

An order may be cancelled before it ships. Once shipment has begun, the request is handled as a return under this Refund Policy.

Refund Timing

After we receive and inspect an approved return, we notify you of the result. Approved refunds go to the original payment method. Allow 5–10 business days for processing and posting; your bank or card provider may control the final posting time.

Merchant and Customer Care

Gruns
Email: arevarose134@gmail.com
Phone: (218) 970-3402
Address: 2948 N 13th St, Kansas City, KS, 66104, United States
Hours: Monday to Friday, 9:00 AM–5:00 PM PDT