Payment Policy

About Credit/Debit Card

Gruns accepts eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards through the secure checkout. The settlement currency is USD.

Authorization and Security

Payment details are transmitted through Shopify and its payment providers using security controls designed for online transactions. We do not receive your complete card number. Your issuer may place a temporary authorization hold and may require additional verification.

Declined or Disputed Payments

A payment can be declined because of issuer rules, incorrect information, insufficient funds, fraud screening, or technical limits. Contact the card issuer first when a valid card is declined, then contact us if the order remains unresolved. Unauthorized charge or chargeback concerns should be reported promptly so the transaction can be reviewed.

Refunds

Approved refunds are returned to the original payment method. Allow 5–10 business days for processing and posting after approval; timing may vary by card issuer. Taxes are charged or refunded in accordance with applicable law.

Merchant and Customer Care

Gruns
Email: arevarose134@gmail.com
Phone: (218) 970-3402
Address: 2948 N 13th St, Kansas City, KS, 66104, United States
Hours: Monday to Friday, 9:00 AM–5:00 PM PDT